(Last update: July 17, 2024)

m&h terms and conditions

1. Description of this document

This document sets out the Terms and Conditions (hereinafter “the Terms”) governing the use of the services and products provided by m&h (hereinafter “the Studio”). By accessing our website and using our services, you agree to be bound by these Terms.

2. Definitions of certain terms

  • The Studio: Refers to m&h, the company providing the services and products.
  • User: Any natural or legal person who uses the services or accesses the Studio’s website.
  • Services: Designates all services offered by the Studio, including, but not limited to, consulting, production and management of projects.

3. Intellectual property

At m&h, we understand the crucial importance of intellectual property in protecting the unique creations developed in our studios. In recognition of this, we give top priority to the ownership and security of all project files produced for our clients. Every file generated during our collaboration is the intellectual property of the client and is stored in our secure archives, which are protected by rigorous standards.

4. General terms of collaboration

The services provided by the Studio are subject to specific contracts defining the particular terms of each collaboration. In the event of a conflict, these contracts shall prevail over these Terms. Users agree to provide accurate and complete information and to cooperate fully with the Studio in the provision of services. Invoices issued by the Studio must be paid within the deadlines stipulated in the contract. To terminate a contract with the Studio, the client must inform us in writing, in accordance with the terms in the contract. Please note that the client will be billed for any hours already worked up to the notification date.

5. The Studio’s responsibility

Our monitoring methods ensure that the time spent on each project is appropriate, that rare overruns are justified and announced ahead of time, and that the price you pay for each project is fair and within the allocated budget. Our rigorous administrative system also ensures that projects are closed and invoiced monthly so that no backlogs accumulate and cause budget deferrals between fiscal periods. The Studio undertakes to provide its services with diligence and professionalism; however, it cannot guarantee the absence of errors or defects in its services. The Studio shall not be held liable for any indirect, consequential or special damages arising from the use of its services.

6. Links to other sites (third-party websites)

The Studio’s website may contain links to third-party websites. These links are provided as a convenience, and the Studio does not monitor these sites. The Studio assumes no responsibility for the content, security or practices of these third-party sites.

7. Applicable laws and jurisdiction

These Terms shall be governed by and construed in accordance with the laws in force in the province of Quebec, Canada. Any dispute relating to these Terms shall be submitted to the exclusive jurisdiction of the competent courts located in Montréal, Quebec.

8. Limitation of liability and warranty

The Studio declines all responsibility for any damage resulting from the use of its services or from the inability to use them. The Studio does not warrant that its services will be uninterrupted, secure or error-free. Any use of the services is at the User’s own risk.

9. General

If any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The Studio’s failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

10. Modifications to the terms and conditions

The Studio reserves the right to modify these Terms at any time. Modifications will take effect as soon as they are published on the Studio’s website. It is the User’s responsibility to consult these Terms regularly to keep abreast of any modifications.

11. Contact us

If you have any questions or requests for information concerning these Terms, please write to us at support@mh.ca.

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Optimizing workflows

We’ve moved beyond the traditional agency-advertiser dynamic, cutting out unnecessary roles to streamline collaboration and maximize efficiency—especially for mid- to lower-funnel campaigns. With real-time tracking, stay in the loop while our MarTech expertise ensures your digital assets work smarter, not harder. It may sound a little odd, but it works.

Fast Track

Our Fast Track model isn’t just a convenient descriptor. We use advanced technology and specialized expertise to accelerate speed to market. By cutting out unnecessary stages and roles, we let talent and technology do the heavy lifting. With direct access to our senior designers and copywriters, you get faster turnarounds and more responsive collaboration.

Cutting-edge technology

Velocity isn’t just a goal, it’s a must. We integrate and operate a powerful tech stack to streamline production and boost performance. We’re all-in on automation and AI and have seen real, measurable results in action. With the right tools and a smart strategy, we keep things running smoothly, delivering your campaigns faster, with precision and impact. Boom.

Asset-based rate cards

Our asset-based rate card model replaces hourly rates and FTEs, cutting down on account and project management time. This approach generates efficiencies, especially for retail clients. With our real-time client dashboards, you get full control over your budget and can easily track content costs. No more budget headaches.

m&h and Adobe alliance

When Adobe’s powerful software meets m&h’s expertise, great things happen. Together, we streamline workflows and deliver high-quality content with tools like Workfront, Creative Cloud, and Experience Cloud. With post-implementation support, we help clients maximize their tools with training, best practices, and ongoing support to unlock their full potential.

Creative design and content creation

Experts in creative content production like us elaborate concepts for all distribution platforms. We compel your audience to take action with powerful hooks, captivating copy and striking visuals. No frills, just wins.

Infographic design

Someone at m&h is always willing to step in with eye-catching visuals to make your marketing materials stand out from the pack. Whether it’s financial data, complex information, product catalogs or brochures, we’ll make it pop.

Digital content production

We excel in digital production because we’re tech nerds at heart. We bring your content to life or create new ones from scratch, whatever it takes to engage with your customers. Complex banner animations, CRMs, DCO, none of it’s rocket science to us. Consider it done.

Image retouching and editing

Did it rain on the day of your photoshoot? Have your products undergone a makeover since taking photos of the samples? Our team of image retouchers love a good challenge: photo enhancements, removal or insertion of graphic elements, complex photomontages, 3D models, your brand will always look good in the spotlight.

Motion design and video editing

Static images are one thing, but video assets leave an impression. Our experts in motion design and video editing create dynamic graphic animations and engaging video montages that instantly capture your audience’s attention on every platform.

Copywriting and translation

The best campaign is nothing without the right words to express it. Let our language team come up with the quality written content, engaging hooks, precise translation, creative adaptation work and linguistic review that you need for a lasting connection with your customers.

WCAG accessibility standards

At m&h, inclusivity is a core value, not just a buzzword. Our team is firmly committed to meeting web accessibility standards, specifically WCAG 2.2 level AA standards, to ensure that your web content is accessible to people with disabilities.

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